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Refund & Withdrawal Policy – Leroy Digital Investments

 

1. Digital Service Classification

Leroy Digital Investments provides access to digital financial services (investment cycles, portfolio management, advisory content) and is not selling physical goods. As such, all transactions fall under the category of digital services as defined by EU consumer regulations.

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2. Right to Withdrawal

(EU Directive 2011/83/EU)

In accordance with EU Directive 2011/83/EU on consumer rights:

  • Users have a 14-day cooling-off period for digital services, starting from the day of purchase, unless the service is already fully performed with the consumer’s consent.

  • By activating your investment or account immediately, you explicitly waive your right of withdrawal once the investment cycle begins.

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3. Refund Eligibility

Refunds may be considered in the following cases:

  • You request cancellation before the investment cycle has started

  • A technical error occurred on our side that prevented service delivery

  • The payment was duplicated or incorrectly processed

Refunds will not be granted if:

  • The investment cycle has already started or is active

  • Market losses or dissatisfaction with performance are cited

  • You voluntarily agreed to waive your withdrawal rights when the service was delivered

 

4. How to Request a Refund

To request a refund, contact us via:

📧 leroyadriaan@leroydigitalinvestments.com
📱 WhatsApp: +40 769 303 316
Include the subject: Refund Request
Your message should include:

  • Full name

  • Date of payment

  • Reason for your request

  • Proof of transaction

We respond within 7 business days and process approved refunds within 14 business days using the original payment method.

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5. No Refunds for Voluntary Market Risk

Due to the nature of leveraged trading and financial investments, no refunds can be granted for:

  • Losses from market fluctuations

  • Changing your mind after engagement

  • Expectation of guaranteed returns

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6. Contact

For any issues or clarifications, please reach out:

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